Job Openings: Call Center Member Service Representative (Fredericksburg)
| Announcement Number: | 2024-53 |
| Announcement Date: | August 12, 2024 |
| Location of Position: | Fredericksburg |
| Salary: | Based on experience |
Duties:
InFirst Federal Credit Union (InFirst) has provided financial services to members for more than 89 years and is named one of the best credit unions to work for. InFirst is seeking a Call Center Member Service Representative.
Responsibilities include:
- Assists members and potential members with their financial needs in person and over the telephone.
- Process account transactions, resolve problems, and provide assistance regarding products and services.
- Performs a broad range of branch and teller activities in person, over the telephone, by mail, email, fax, and online services.
If you have excellent interpersonal skills and previous call center, teller, and/or member service experience, we want you to join our team. The right candidate must have the ability to provide excellent member experience, resolve problems, and work well under pressure. Hours include daytime, evenings, and weekends.
Requirements:
Education and Skills Experience
A high school education or GED is required. A minimum of six months to two years’ experience in member service, lending, collections, or related experience. Candidates must demonstrate an in-depth knowledge of credit union products and services. Also, candidates must have the ability to be successful in a fast-paced work environment.
Misc Comments:
InFirst FCU Benefits and How to Apply
An attractive compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement. Candidates considered for employment must pass a credit, background, references, and bonding check. Qualified applicants wishing to join our team should send their cover letter with salary requirement and résumé.
About Us
InFirst is a member-owned cooperative, providing financial solutions to our members. Originally chartered in 1935, InFirst serves more than 15,000 members nationwide and has an asset size of over $200 million. InFirst has a dynamic and diverse work culture. Our core values are Integrity, Compassion, and Unity.
EEO Statement
InFirst is an Equal Opportunity Employer fully dedicated to achieving a diverse team. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
To apply:
How to Apply
Upload Your Resume for Call Center Member Service Representative (Fredericksburg)
Carefully read the above posting for specific information on how to apply for this position. If the credit union requests you apply through their website or directly through email to one of their staff members, please use that method to ensure timely consideration for the position you seek.
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