Revocation of Consent Rule Addresses Credit Union Concerns

The Federal Communications Commission (FCC) Thursday approved its proposal on revocation of consent under the Telephone Consumer Protection Act (TCPA). The rule approved Thursday reflects several changes requested by America’s Credit Unions—and its legacy organizations prior to the merger—during its engagement with the FCC on the subject.

The rule aims to strengthen consumers’ ability to revoke consent for robocalls and robotexts. It also addresses several credit union concerns brought up during the process.

Credit unions expressed concerns with a proposed requirement to honor all revocation requests within 24 hours. The rule adopted Thursday requires robocallers/texters to honor do not call and consent requests, “as soon as practicable, and no longer than 10 business days from receipt.”

America’s Credit Unions has also shared with the commission that consumer revocation requests are not applied to a broader category of messages than the consumer requests, for example, consumers would likely still wish to receive multi-factor authentication texts to access their account.

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