Job Openings: IT Helpdesk and Systems Support (Chester)

Duties:

Argent Credit Union is seeking an IT Helpdesk and Systems Support. The purpose of this role is to work helpdesk tickets, manage network peripherals to include installation, configuration, troubleshooting, and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Configures, installs, and upgrades, as necessary, software and hardware in new and existing computer workstations.
• Troubleshoots and resolves problems with end user hardware, operating systems, software applications and network connectivity.
• Works Helpdesk ticket request from staff.
• Updates the Support Desk with resolutions to reported problems.
• Works with the Senior Network Administrator on projects, as needed.
• Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
• Works to increase knowledge, technical skills and professional development through available internal and external sources.
• Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.
• Maintains a professional work environment and businesslike appearance.
• Perform additional duties and responsibilities as deemed appropriate.

Requirements:

REQUIRED EDUCATION AND EXPERIENCE

• Strong knowledge and experience with troubleshooting printers and computer systems operating Microsoft Windows 10 & 11, Microsoft Office 365, and various third-party vendor applications.
• Good working knowledge of networking, TCP/IP and associated protocols.
• Understanding of Windows Active Directory and Microsoft Server Operating System

Misc Comments:

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters. Click Now to Apply and Join our Family: http://www.argentcu.org/about/careers/

How to Apply

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Carefully read the above posting for specific information on how to apply for this position. If the credit union requests you apply through their website or directly through email to one of their staff members, please use that method to ensure timely consideration for the position you seek.

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